Shipping, Payments & Refunds
Making your experience smooth — from our skin to your doorstep
🚚 Shipping & Delivery
Orders are shipped within 24–48 hours of processing.
- Standard delivery: 2-7 working days (location dependent)
- Delays? We'll notify you via email or phone
Track your order:
- 🌐 My Orders
- 💬 WhatsApp: Send "Hi" to +91 6300563274 & select “Track my order”
❌ Order Cancellation
- Cancel before dispatch only
- If dispatched: Refuse delivery for refund (prepaid orders only)
- Refunds initiated in 3–5 business days post-cancellation
Cancel your order via:
- 🌐 Website: Help > Cancel Order
- 💬 WhatsApp: Send "Cancel Order"
- 🛠️ Complaints Portal
💸 Payments
We use secure third-party gateways. Your payment info is protected and never stored.
- ✅ UPI (Google Pay, PhonePe, etc.)
- ✅ Debit/Credit Cards (Visa, Mastercard, RuPay)
- ✅ Net Banking
🔁 Returns, Exchanges & Refunds
Raise any issue via our Complaints Portal. Choose the reason:
- 💧 Damaged or leaked item
- 🚫 Wrong product received
- 📦 Missing item
- ⚖️ Quality or quantity issues
- 📝 Other concerns
📸 You may need to upload images for faster resolution.
For Exchanges: We’ll send a replacement after review.
For Returns:
- 🧾 Non-damaged cases: Store credit or coupon
- 💰 Eligible cases: Full refund
📞 Need Help?
- 💬 WhatsApp: +916300563274
- 🛠️ Ticket: www.roselavida.com/complaints
- 📧 Email: info@roselavida.com
We’re here to make your experience as delightful and smooth as our skincare products. 💖